Frequently Asked Questions

Yes! We're 100% New Zealand owned and operated, based in Ashburton.

No, our products are only available from here on our online store.

When our printers are running it can be very noisy and difficult to hear the phone ring. We do our best to answer but alot of the time we cant leave the printers for more than a few minutes. 
The best time to call is in the morning between 9-10am. If this doesnt suit or we dont answer, you'll find us faster to reply via email, facebook messenger or instagram.

Direct to film transfers, otherwise known as DTF Transfers, are a great way to create fashionable and long lasting garments. They involve taking a design and printing it onto a special film material that is then ready to press onto T-Shirts, sweatshirts and other garments by using a heat press. Read more.

UV DTF (Ultraviolet Direct to Film) transfers are a cutting-edge printing technology used to apply designs, logos, and graphics onto hard, flat surfaces. The design is printed onto the film using UV ink and is then cured using UV light, making it durable and resistant to fading, scratching, and water damage. The film is then applied to the desired surface, creating a high-quality, vibrant, and long-lasting print. UV DTF transfers are versatile and can be used on various materials like glass, metal, and ceramics, making them popular for creating personalised gifts, promotional items, and branded products. Read more.

Unfortunately we're unable to match your colour. The current DTF and UV DTF printers are very temperamental and dont make adjustments easy or quick. There are also many factors like temperature and humidity that can change the print results significantly. We hope to be able to offer this in the future as the technology evolves.

Yes absolutely! If you cant DIY, we can do it for you. 
We have a sister site that is focused on this service, producing the final product for you. 
Please get in touch to discuss or visit our website at www.custommerch.co.nz

Yes we can. We have accounts with several suppliers including AS Colour, Gildan, Cloke and more.

We accept all major Debit & Credit Cards and also Afterpay.
Bank transfer can be arranged upon special request before you place your order.

You'll be prompted during checkout to enter a coupon code. Once applied, you will see the discount take effect. If you have any problems with it not working, please get in touch via our contact page.

Yes. If you can contact us as quickly as possible, before we have started printing or packing your order, then we are happy to make any changes or process a refund.

Please contact us with details of what you require and we'll do our best to help.

We prodomiantly use CourierPost (NZ Post) as our courier to ship both around New Zealand and Internationally. We may also use Aramex when needed.

We expect orders to take 2-3 days to process, then a further 1-3 days to arrive once they've been shipped.
Please allow extra time during the busiest times of the year. Order early to give your parcel the best chance to arrive on time.

Yes. If you're in Ashburton (NZ), you're welcome to pick up your order. We ask that you contact us to organise a pick-up time before placing your order.

Yes! All shipped parcels have a tracking code. We'll send this to you as soon as your purchase has been packaged and the courier has picked it up.

We ship from Ashburton, NZ. All of our available stock is here, ready to be packed & shipped.

Yes we do, but we rely on a third party to deliver this service and we cant guarantee it will arrive overnight. We can only do our part and hope our courier will deliver on time.
Please contact us before you place an urgent order so we can advise if your timeline is possible. There is also an additional fee as overnight shipping costs more.

Yes. If you can contact us as quickly as possible, before we have started printing or packing your order, then we are happy to make any changes or process a refund.